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  • STORE POLICY
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Information

Store Policy

Customer Care

We are committed to providing a seamless shopping experience. Our customer care team is available to assist you with product inquiries, order updates, returns, or any concerns.

You can reach us via email at support@novastone.com or through our contact form. We aim to respond within 24-48 business hours.

Your satisfaction remains our highest priority.

Privacy & Safety

Your trust is essential to us. We use secure encryption and trusted payment gateways to protect your personal information.

Data collected — such as your name, email, and address — is used solely to process orders and enhance your experience.

We do not sell or share your data with third parties.

Wholesale Inquiries

We welcome partnerships with retailers and businesses worldwide.

For bulk orders, special pricing, or collaborations, contact wholesale@novastone.com.

Our team will guide you through terms, minimum order quantities, and logistics.

Payment Methods

We offer multiple secure payment options for your convenience.

You can pay using major credit and debit cards, UPI, net banking, and digital wallets.

All transactions are processed through trusted gateways to ensure complete security.